The annual salary statistics of customer service representatives in Boston-Cambridge-Quincy, Massachusetts is shown in Table 1. The wage data of customer service representatives in Boston-Cambridge-Quincy is based on the national compensation survey conducted by the U.S. Bureau of Labor Statistics in 2022 and published in April 2023 [1].
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $28,000 |
| 25th Percentile Wage | $34,630 |
| 50th Percentile Wage | $42,930 |
| 75th Percentile Wage | $54,400 |
| 90th Percentile Wage | $66,910 |
Table 1 shows the average annual salary for customer service representatives in Boston-Cambridge-Quincy, Massachusetts in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) is $66,910. The median (50th percentile) annual salary is $42,930. The average annual salary for the bottom 10 percent earners is $28,000.
The table and chart below show the trend of the median salary of customer service representatives from 2012 to 2017.
| Year | Median Salary | Yearly Growth | 5-Year Growth |
|---|---|---|---|
| 2017 | $42,930 | 1.65% | 11.16% |
| 2016 | $42,220 | 2.49% | - |
| 2015 | $41,170 | 2.28% | - |
| 2014 | $40,230 | 2.73% | - |
| 2013 | $39,130 | 2.53% | - |
| 2012 | $38,140 | - | - |
From Table 3 we note that with a median annual salary of $42,930, Boston-Cambridge-Quincy is the second highest paying city for customer service representatives in state of Massachusetts, following the highest paying city Boston-Cambridge-Quincy (median annual salary of $46,850). Compared with Boston-Cambridge-Quincy, the median annual salary of customer service representatives in Boston-Cambridge-Quincy is 8.4 percent (8.4%) lower.
| Cities/Areas | Median Annual Salary |
|---|---|
| Boston-Cambridge-Quincy | |
| Boston-Cambridge-Quincy | |
| Worcester | |
| Springfield | |
| Massachusetts nonmetropolitan area | |
| Barnstable Town | |
| Peabody | |
| New Bedford | |
| Leominster-Fitchburg-Gardner | |
| Nantucket Island and Marthas Vineyard nonmetropolitan area | |
| Southwest Massachusetts nonmetropolitan area | |
| Framingham | |
| Northwest Massachusetts nonmetropolitan area | |
| Brockton-Bridgewater-Easton | |
| Pittsfield | |
| Taunton-Norton-Raynham | |
| North Central Massachusetts nonmetropolitan area |