The salary statistics of customer service representatives in the industry sector of federal, state, and local government are shown in Table 1. In Table 2 we compare customer service representative salaries in different industries within the federal, state, and local government sector.
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $25,110 |
| 25th Percentile Wage | $30,020 |
| 50th Percentile Wage | $36,310 |
| 75th Percentile Wage | $45,110 |
| 90th Percentile Wage | $56,140 |
Table 1 shows the average annual salary for customer service representatives in the industry sector of federal, state, and local government. The salaries are shown in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $56,140. The median annual salary (50th percentile) is $36,310. The average annual salary for the bottom 10 percent paid customer service representatives is $25,110.
The table and chart below show the trend of the median salary of customer service representatives in the industry sector of federal, state, and local government from 2012 to 2018.
| Year | Median Salary | Yearly Growth | 6-Year Growth |
|---|---|---|---|
| 2018 | $36,310 | 2.18% | 7.35% |
| 2017 | $35,520 | 1.46% | - |
| 2016 | $35,000 | 3.40% | - |
| 2015 | $33,810 | -0.21% | - |
| 2014 | $33,880 | 2.27% | - |
| 2013 | $33,110 | -1.60% | - |
| 2012 | $33,640 | - | - |
Data source: The national compensation survey conducted by the U.S. Bureau of Labor Statistics (BLS) in 2018 and published in April 2019 [1].