The salary statistics of customer service representatives in the industry sector of professional, scientific, and technical services are shown in Table 1. In Table 2 we compare customer service representative salaries in different industries within the professional, scientific, and technical services sector.
| Percentile Bracket | Average Annual Salary |
|---|---|
| 10th Percentile Wage | $24,190 |
| 25th Percentile Wage | $29,170 |
| 50th Percentile Wage | $36,900 |
| 75th Percentile Wage | $48,270 |
| 90th Percentile Wage | $62,540 |
Table 1 shows the average annual salary for customer service representatives in the industry sector of professional, scientific, and technical services. The salaries are shown in 5 percentile scales. The average annual salary for the 90th percentile (the top 10 percent of the highest paid) customer service representatives is $62,540. The median annual salary (50th percentile) is $36,900. The average annual salary for the bottom 10 percent paid customer service representatives is $24,190.
The table and chart below show the trend of the median salary of customer service representatives in the industry sector of professional, scientific, and technical services from 2012 to 2018.
| Year | Median Salary | Yearly Growth | 6-Year Growth |
|---|---|---|---|
| 2018 | $36,900 | 2.41% | 9.78% |
| 2017 | $36,010 | -0.08% | - |
| 2016 | $36,040 | 2.69% | - |
| 2015 | $35,070 | 2.20% | - |
| 2014 | $34,300 | 2.04% | - |
| 2013 | $33,600 | 0.92% | - |
| 2012 | $33,290 | - | - |
Data source: The national compensation survey conducted by the U.S. Bureau of Labor Statistics (BLS) in 2018 and published in April 2019 [1].